Refund Policy

Registration Cancellation & Refund Policy

• Event Registrations and Event Badges are non-refundable and non-transferable.
• All event registrations are final and non-refundable. In the event that an attendee can no longer attend an event that they registered and paid for, the registrant may request an event credit from Embark to be used toward a future Embark event. Embark will credit them the registration fee, minus a $25 service fee, to be used at a future Embark event.
• All requests for an event registration credit must be made in writing and sent to Embark via email at: eventcredit@embarkteam.com, Subject Line - Event Credit Request. Please include the registrant's name, event name and a contact phone number. An Embark representative will acknowledge receipt of the email and provide alternate Embark events that the registrant can choose from.
• Event registration credits are valid for 2 years from the date of the event registration transaction; otherwise the credit expires and is forfeited by the registrant. For example, if a registrant paid for an event on May 1, 2009 and subsequently requested an event credit, the credit would be good until 11:59PM on May 1, 2011.
• All decisions regarding event credits will be made at Embark's discretion and are final.

Lost Badge & Event Ticket Policy

• We cannot replace lost, stolen or forgotten badges and/or event tickets. If this is the case, you must repurchase any lost items at full cost. Please be responsible with your event materials.

Contact Info

During events, all inquiries can be made at the on-site Customer Service booth or call us at 877-252-4443 and press "0" to speak to a customer service representative.